Frequently asked questions
General questions
Is there a visiting address?
No, Clay & Roots does not currently have a physical visitor address. We hope to be able to realize this in a few years.
Do you also sell flowers?
No, we don't sell flowers. We focus on perennial garden plants, many varieties of which produce beautiful flowers. And honestly, there's nothing quite like a hand-picked bouquet from your own garden, is there?
Which grower do the plants come from?
Our plants come from our nursery or from growers with whom we collaborate. View our growers here.
How old and how big are the plants?
Our perennials are usually two years old when sold. In those two years, the plants have grown into strong, mature plants.
You can find more information specifically on each product page.
What does the plant look like?
You will receive the plant in a P9 pot or as a bare root. For each product, you can see how the plant will be delivered.
Peony shipping weeks
Why don't you supply peonies year-round?
Our peonies are grown outdoors and follow the natural rhythm of the seasons, blooming in summer and dormant in winter.
For the plant, this dormant period is the best time to be moved to your garden. This also increases the chances of the plant establishing itself well in your garden. We love the rhythm of nature and follow it in our business. That's why we work with shipping weeks.
What are shipping weeks?
For our peonies, we work with shipping weeks, as we cannot supply these fresh garden plants year-round. During our shipping weeks in autumn and early spring, all pre-orders are packed and dispatched.
Read more about this on the Shipping Weeks page.
Which plants are available for immediate delivery?
On the product page, you can easily find out when your plants can be delivered.
Our P9 plants can be delivered year-round. Root tubers, such as our peonies, can only be delivered in season.
Order
Is there a minimum order value?
Yes, we have a minimum order value of €15 for all orders. (excluding shipping costs.)
I entered the wrong address. Can this be changed?
Please inform us of any changes as soon as possible by sending an email to info@clayandroots.com. As long as we have not yet processed your order, we can still change the address. Once your order has been shipped, it is no longer possible to change your address.
Can I give the plants as a gift?
When ordering the plants, you can specify a different delivery address and billing address, so that we send the plants to the correct recipient. In addition, we also have physical and digital gift cards available for various amounts. You can view them here.
What payment methods do you accept?
You can pay for your order at Clay & Roots in several ways. We currently offer the following payment methods:
- iDeal
- PayPal
- Klarna
- Visa
- MasterCard
- Maestro
- American Express
- Apple Pay
- Google Pay
How do you handle my data?
We handle your data with care and only use it to process and ship your order. Have you subscribed to the newsletter? You can unsubscribe at any time. How we process your data can always be read in our Privacy Statement. Of course, you can always contact us if you have any questions about this.
Shipping and Returns
What are the shipping costs?
The prices listed in our webshop do not include shipping costs. Shipping costs may be added to your order. This depends on the total value of your order.
- If your order exceeds €70, shipping is free within the Netherlands, Belgium, and Germany.
- If your order is less than €70, we charge €6.60 for shipping within the Netherlands, €9.25 for shipping to Belgium, and €9.52 for shipping to Germany.
Which carrier do you ship with?
For sending packages, we use various carriers, but mainly cooperate with DHL and PostNL.
After packing your order, you will receive an email with the details and a Track-and-Trace number for your package.
Can I return the plants?
Upon receipt of your order, you have the right to cancel it within 14 days without providing a reason. After that, you have 14 days to return the products. You will then receive the full order amount and any shipping costs back. The costs for returning the products are at your own expense. This is approximately €7.25 per package, depending on the carrier you use to return the package. Please return the products in their original condition and with their packaging.
Would you like to exercise your right of withdrawal? Please notify us in advance by contacting us via info@clayandroots.com. We will refund the amount due within 14 days after notification of the return, provided that the products have been received in good order.
Which countries do you ship plants to?
We currently ship plants throughout the Netherlands, Belgium, and Germany. We also regularly ship plants to France.
Do you live in another country or would you like to surprise someone in another country? Please contact us at info@clayandroots.com. We can then check if shipping is possible and what shipping costs will be charged!
Contact us
Do you have a question about your order or about our company? We are happy to help you.
