Warranty and Complaints

Warranty

We care about our products and naturally do our best to deliver them in top condition. Nevertheless, it sometimes happens that an order is damaged during transport or that something else occurs that allows you to claim warranty. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after the delivery of the goods. You may have additional rights under Dutch law.

If you discover a defect in the product or should have discovered one, you must contact us within a reasonable period. This can be done by sending an e-mail to info@clayandroots.com. A reasonable period is at least two months. In certain circumstances, a period of more than two months may also be acceptable. If you contact us in good time, we will arrange for a free repair or replacement.

Complaints

It can always happen that something doesn't go entirely as planned. Let us know about your complaint by sending an email to info@clayandroots.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From February 15, 2016, consumers in the EU can also submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.