Want to contact Clay & Roots? You can always do that!
Your questions will be answered as soon as possible, in any case within 2 working days, via the chat on our website and via email: clay@clayandroots.com.
Information & conditions
Here, you will find important information about our business and services. Click on a subject to read more about it. Do you have any questions? Please do not hesitate to contact us!
Terms & Conditions and Privacy Statement
Take a look at our Terms & Conditions and Privacy Statement.
Company details
Clay & Roots
Aalsmeerderweg 171 B
1432 CL, Aalsmeer (no visiting address)
Phone: +31627550004
E-mail: info@clayandroots.com
KvK-nummer: 86656937
Btw-nummer: NL004287970B84
Delivery time and shipping costs
Orders that are placed now will be shipped from october 16, 2023. (With the exception of gift cards and accessories, these will be sent within 3 working days.)
If, for whatever reason, we do not meet this delivery time, we will of course inform you of this as soon as possible. After shipment you will receive an email with a track & trace code for your package. We mainly work with DHL delivery service.
At Clay & Roots we work with living seasonal products from the Dutch soil. That is why we send the plants when it is best for the plant, so that it can make a good start in your garden.
Shipping costs
The prices stated in our webshop are exclusive of shipping costs. Shipping costs may be added to your order. This depends on the order value of your total order. This total amount is easy to find in the shopping cart.
- Are you ordering more than €30 worth of products? Then shipping is free within the Netherlands and Belgium. For shipping to Germany we charge shipping costs of €4.
- Do you order products for less than €30? Then we charge €4.95 for shipping within the Netherlands, €7.95 for shipping to Belgium and €9 for shipping to Germany.
- Do you only order our gift card? Then the shipping is always free.
We currently do not ship orders to other countries. Do you live in another country or do you want to surprise someone in another country? Please contact us at info@clayandroots.com. We can then see if shipping is possible and what shipping costs will be charged!
Warranty and complaints
Warranty
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that entitles you to a warranty claim. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery of the goods. You may have additional rights under Dutch law. If you discover or should discover a defect in the product, you must contact us within a reasonable period of time. This can be done by sending an email to info@clayandroots.com. A reasonable period is in any case two months. Under certain circumstances, a period of more than two months may also be acceptable. If you contact us in time, we will arrange for a free repair or replacement.
Complaints
It can always happen that something does not go quite as planned. Make your complaint known to us by sending an email to info@clayandroots.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.
Returns
After receiving your order you have the right to cancel it without giving any reason within 14 days. You then have 14 days to return the products. You will receive the entire order amount and any shipping costs back. The costs for returning the products are for your own account. This is approximately €7.25 per package, depending on the carrier with which you return the package.
Return the products in their original condition and with the packaging. Do you want to make use of the right of returns? Please register in advance by contacting info@clayandroots.com. We will refund the amount due within 14 days after registration of the return, provided that the products have been received in good order.
Payment methods
You can pay for your order at Clay & Roots in different ways. We currently offer the following payment methods:
iDeal, PayPal, Klarna, Apple Pay, Visa, MasterCard, Maestro, American Express, Shop Pay, Google Pay
